CLASSES & WORKSHOPS TERMS & CONDITIONS

If you are enrolling yourself or a child in a class at Mairangi Arts Centre, you’ll need to understand and agree to our Terms & Conditions below. There is important information for adults’ and children’s safety when they are with us, so please read carefully. 

Class Bookings

Tuition fees are due in full at time of registration.

Tuition is non-transferable.

We are unable to reserve spaces for re-enrolment into classes.

Class bookings are on a term-by-term basis; first come, first served.

Adult class fees exclude cost of materials, unless stated otherwise.

All children’s class fees include cost of materials, unless stated otherwise.

Refund Policy

A full refund will be provided if you cancel four (4) days prior to the start of a school holiday or term class.

Bookings made within four (4) days of the start of the term / holiday class will not be eligible for a refund.

If a class is cancelled by us, a full refund will be provided and a notification email will be sent no less than four (4) days before the start date of term classes and two (2) days prior to the start of a school holiday class.

Non-Attendance

If you are unable to attend a class due to illness or for personal reasons, you will not be entitled to a refund for classes missed or to transfer to another course to make up missed class(es). Please note that this policy applies to all non-attendance, including absence due to Covid, influenza, or any other illness or injury.

Class Postponement

In the event of tutor illness or unforeseen circumstances, we will endeavour to prevent class cancellation and to provide a substitute tutor. If we are unable to do this, the class may be postponed at very short notice and a replacement class re-scheduled. Should this situation arise we will make every effort to contact class participants as soon as possible.

Disclaimer

We will make every effort to ensure that all courses proceed as advertised on the website or through related publicity material. However, all courses are subject to minimum enrolment numbers and we reserve the right to cancel any course where minimum numbers are not reached.

We also reserve the right to make modifications to any course content as we deem necessary, without prior warning.

Although all due care will be taken, the centre will not accept responsibility for lost or damaged possessions students bring to class with them.

Capturing the Action (Media Consent) : By enrolling, you (or the student’s parent/guardian) agree that the facility has the right to photograph, film, or record the student while they are on site. You authorise the facility to use these images and recordings on any platform (including our website, social media, and promotional materials) to advertise our programmes. Need to Opt-Out? If you have any concerns or need to ensure your student is not photographed or filmed, please contact our office immediately upon enrolment to discuss your preference.

Anti-Harassment

Mairangi Arts Centre is dedicated to providing a harassment-free and inclusive learning environment for everyone regardless of gender identity and expression, sexual orientation, disability, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of anyone using our facilities and services including but not limited to our students, tutors, staff, exhibitors, members, and visitors. All allegations of harassment will be taken seriously.

Facilities and Equipment

We expect all students to keep shared spaces clean and tidy. Please start packing/ tidying up your workspace at least 10 minutes before class ends and leave by the scheduled finish time. Please return easels, chairs, and tables to their proper places for the next class and wipe down your workspace with a hand towel or similar to remove any paint or residue.

For Parents and Caretakers of Children Attending Classes

TO ENSURE YOUR CHILD’S SAFETY you must advise us of any medical conditions and/or special learning needs prior to the first class (09 478 2237 or info@mairangiarts.co.nz). This will allow the tutor to provide the best learning environment for your child. All such information will remain confidential with staff and tutor. Enrolments for children with special learning needs will be assessed on a case-by-case basis and will require an adult to attend class as support for the child.

Sign In/Out Procedure

Students under the age of fourteen (14) must arrive at the stated times for their class accompanied by a caregiver, who is required to sign them in with a signature. Caregivers must collect students from the studios and sign them out after each class. Students will not be permitted to leave the studio without a caregiver present. You must inform the tutor anytime someone other than the registered caregivers will be collecting the child. The centre will not be held responsible for the safety of children who arrive early at class and are left unattended by caregivers.

Uncollected Students

If no-one has arrived to collect a child at the end of class, the tutor will attempt to contact parents/caregivers and the alternative contact person using the emergency details supplied at time of enrolment.

30 minutes after the end of class, if no-one has arrived to collect the child and the tutor has been unable to contact anyone after multiple attempts, they are obligated to  report the situation to police.

Mairangi Arts Centre reserves the right to exclude from the programme children who are repeatedly collected late.

Disruptive Behaviour

Management reserve the right to exclude from the programme any student who is disruptive, does not adhere to the programme rules or poses a significant risk to the safety of themselves or others. The tutor reserves the right to contact and request caregivers to collect students displaying disruptive behaviour during class. Mairangi Arts Centre will strive to be fair and consistent.

Accidents and Emergencies

Parents will be contacted immediately, and staff will perform appropriate first aid and if necessary call an ambulance. Any urgent medical attention will be at the parents’ cost. Children will not be transported by private vehicles unless there is a serious emergency, e.g., the need to evacuate due to an earthquake or tsunami.

If you have any comments or concerns about the programme, please speak to the tutor in the first instance.